If somebody is unable to log in to WeChat, their friend will receive a notification from another WeChat account informing them to verify their account with a friend. This may happen after you switch to a new mobile device. You can follow the instructions below to try to retrieve your WeChat account. The process is assistant verification.
Assistant verification is when the system automatically configures an account based on the sign-in environment (device and IP address).
At present, WeChat’s Assistant Verification function requires another WeChat account to provide assistance. If you’re new to the WeChat, or someone based outside China struggling to get WeChat verification done. This guide will help you out.
There are four methods to verify the account. In some cases, a simple SMS verification may work. If you are unable to receive the SMS verification code, you can choose to Ask a friend to verify.
This method will work for people who have lost their phone or changed their phone and no longer have access to their old phone.
- Verify via voiceprint
- Via SMS verification code
- Verify via QR Code
- Ask a friend to verify the account using Help Frind Login / Help Friend Unfreeze
WeChat requires users to complete security verification when trying to log in to WeChat on a new device. Please follow the steps below:
- After entering your WeChat password on the new device, tap Start Verification.
- Select one of the security verification methods on the screen and follow the instructions.
Tap [Ask a friend to verify the account using Help Friend Log in]
Following the instructions on the screen, ask a WeChat user who meets the conditions to use their WeChat to help you complete the verification for sign-in.
Why my WeChat can’t help a friend log in?
Your friend’s WeChat account needs to meet the following requirements :
- Signed up for WeChat 6 months ago and the account can be used normally.
- Hasn’t exceeded the “Help Friend Log In” limit ( 1x / month, 2x/6 months, 3x /year)
Where is help friend log in / unfreeze on WeChat?
After entering your WeChat password on the new device, tap Start Verification.
Select one of the security verification methods on the screen and follow the instructions.
Tap Contacts > Official Accounts > search WeChat Team at the top of Chats page > WeChat Team official account(微信团队)
How does your friend help you to verify the account?
Tap Account and select the Help Friend Unfreeze feature.
Your friend will enter the verification page, tap The initiator himself has contacted me, and tap OK to confirm.
Next, select Identity verified, and we will get the result. If your friend doesn’t meet the requirements, could close this page and find another friend, and repeat the process above.
After that, your account will be successfully verified. Otherwise, You might need to ask more than one friend to help you to get verified through this method.